Send Startquestion surveys for new closed Intercom conversations
Use this template to ask your users how they feel about a recent conversation with your customer service team. Was your representative helpful? Was the problem solved? Did your user felt understood? This Zapier automation will send a satisfaction, NPS, or your custom survey to user via Startquestion 10 minutes after a new Intercom chat has finished.
Use this template to ask your users how they feel about a recent conversation with your customer service team. Was your representative helpful? Was the problem solved? Did your user felt understood? This Zapier automation will send a satisfaction, NPS, or your custom survey to user via Startquestion 10 minutes after a new Intercom chat has finished.
- When this happens...New Closed Conversation
Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).
- automatically do this...Delay For
Waits for a set amount of time before completing your Actions.
- then do this!Send Survey via Email
Sends e-mail with survey invitation to user.
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