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Jira Service Management + Microsoft Outlook

Create new Jira Service Management requests from new Microsoft Outlook emails

Enhance your productivity with this handy workflow which triggers whenever you receive a new email in Microsoft Outlook, subsequently creating a request in Jira Service Management. This seamless interaction between your email and issue tracking system ensures that you never miss a task or request, even when communicated through email, elevating your project management efficiency.

Enhance your productivity with this handy workflow which triggers whenever you receive a new email in Microsoft Outlook, subsequently creating a request in Jira Service Management. This seamless interaction between your email and issue tracking system ensures that you never miss a task or request, even when communicated through email, elevating your project management efficiency.

  1. When this happens...
    Microsoft OutlookMicrosoft Outlook
    New Email

    Triggers when a new e-mail is received in your inbox.

    TriggerScheduled
  2. automatically do this!
    Jira Service ManagementJira Service Management
    Create Request

    Create a new request.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Calendar

    • Time BeforeRequired

    • Time Before (Unit)Required

    Trigger
    Scheduled
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    • Calendar

    Trigger
    Scheduled
    Try It
    • Shared Inbox

    Trigger
    Scheduled
    Try It
  • Microsoft Outlook triggers, actions, and search

    New Flagged Email

    Triggers when a new email is flagged.

    Trigger
    Scheduled
    Try It
    • Parent FolderRequired

    • Child Folder

    Trigger
    Scheduled
    Try It
    • Contact Folder

    Trigger
    Scheduled
    Try It
    • Parent Folder

    • Child Folder

    • Search termsRequired

    • Note

    Trigger
    Scheduled
    Try It
    • Parent Folder

    • Child Folder

    Trigger
    Scheduled
    Try It
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About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

Related categories

  • Customer Support
microsoft-outlook logo

About Microsoft Outlook

Microsoft Outlook is a web-based suite of webmail, contacts, tasks, and calendaring services.

Related categories

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