Slack + Zendesk
Create new Zendesk tickets from new Slack mentions
Stay on top of conversations with this efficient workflow. Whenever there is a new mention in Slack, a ticket is created in Zendesk instantly. This automation makes it simpler and faster to escalate issues or queries spotted in your team chats, allowing you to ensure that no critical mentions go unnoticed and unaddressed. Smoothly streamline communication between your platforms for quicker issue resolution.
Stay on top of conversations with this efficient workflow. Whenever there is a new mention in Slack, a ticket is created in Zendesk instantly. This automation makes it simpler and faster to escalate issues or queries spotted in your team chats, allowing you to ensure that no critical mentions go unnoticed and unaddressed. Smoothly streamline communication between your platforms for quicker issue resolution.
- When this happens...
New MentionTriggers when a username or highlight word is mentioned in a public #channel.
TriggerInstantThis event starts a Zap instantly. - automatically do this!
Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
ActionWriteCreate a new record or update an existing record in your app.
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Trigger for Bot Messages?
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.ChannelRequired
Trigger for Bot Messages?
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Channel
User Name
Shared
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.ChannelRequired
Trigger for Bot Messages?
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.
New User
Triggers when a new Slack user is created / first joins your org.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.ChannelRequired
UsersRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Send Multi Message
Message TextRequired
Send as a bot?
Bot Name
Bot Icon
Include a link to this Zap?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap Id
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ChannelRequired
Message TextRequired
Send as a bot?
Bot Name
Bot Icon
Include a link to this Zap?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap Id
File
Thread
Send Channel Message?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.First Name
Last Name
Title
Email
User
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Raw Request User Info
Api Docs Info
HTTP MethodRequired
URLRequired
Query String Parameters
Headers
Additional Request Headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Create Private Channel
This action creates a private channel in Slack.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.EmailRequired
Return Raw Results?
ActionThis is an event a Zap performs.SearchFind existing data in your appFull NameRequired
Return Raw Results?
ActionThis is an event a Zap performs.SearchFind existing data in your app
New Group
Triggers when a new group is created.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew Organization
Triggers when a new organization is created.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew View
Triggers when a new view is created.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planTicketRequired
TagsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
CommentRequired
Should the comment be public?
FileRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
TagsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Subject
Assignee
Group
New status
New Comment to add to the Ticket
New Comment format
Should the new Comment be public?
Tags
Additional Tags
Remove Tags
Type
Priority
Submitter
Brand
External ID
Requester
Sharing Agreements
Ticket form
Collaborators
Collaborator Emails
Email CC
Attachment
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.QueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
SubjectRequired
Assignee
Collaborators
Collaborator Emails
Group
Requester Name
Requester Email
First Comment/Description format
First Comment/DescriptionRequired
Should the first Comment be public?
Tags
Status
Type
Priority
Submitter
Ticket form
Sharing Agreements
Brand
External ID
Email CC
Attachment
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundQueryRequired
SubjectRequired
Assignee
Collaborators
Collaborator Emails
Group
Requester Name
Requester Email
First Comment/Description format
First Comment/DescriptionRequired
Should the first Comment be public?
Tags
Status
Type
Priority
Submitter
Ticket form
Sharing Agreements
Brand
External ID
Email CC
Attachment
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
New Channel
Triggers whenever a new #channel is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.User Name
Highlight Word
Trigger for Bot Messages?
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Pushed Message
Triggers when you click the "Push to Zapier" button from a message in Slack.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Saved Message
Triggers when you save a message.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.TextRequired
Remind when?Required
Remind who?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ChannelRequired
Message TextRequired
Send as a bot?
Bot Name
Bot Icon
Include a link to this Zap?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap Id
File
Thread
Send Channel Message?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Channel NameRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ChannelRequired
TopicRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Status Text
Status Emoji
Expiration Time
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Search QueryRequired
Sort By
Sort Direction
ActionThis is an event a Zap performs.SearchFind existing data in your appIDRequired
Return Raw Results?
ActionThis is an event a Zap performs.SearchFind existing data in your appUsernameRequired
Return Raw Results?
ActionThis is an event a Zap performs.SearchFind existing data in your appTicket (Required for non-admins)
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew User
Triggers when a new user is created.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNameRequired
Details
Notes
Tags
Domain Names
External Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.SubjectRequired
Assignee
Collaborators
Collaborator Emails
Group
Requester Name
Requester Email
First Comment/Description format
First Comment/DescriptionRequired
Should the first Comment be public?
Tags
Status
Type
Priority
Submitter
Ticket form
Sharing Agreements
Brand
External ID
Email CC
Attachment
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Comment body
Comment format
Should the Comment be public?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
Name
Details
Notes
Tags
Domain Names
External Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.UserRequired
Name
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.HTTP MethodRequired
URLRequired
Query String Parameters
Headers
Additional Request Headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.QueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appTicket IdRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
NameRequired
Details
Notes
Tags
Domain Names
External Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundQueryRequired
NameRequired
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
About Slack
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
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Team ChatAbout Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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Customer SupportRelated Zap Templates
- Send Slack notifications for new Zendesk tickets
- Post new Zendesk tickets to Slack messages
- Create Zendesk tickets from new Slack channel messages
- Create new Zendesk tickets when reactions are added on Slack
- Send channel messages in Slack for updated tickets in Zendesk
- Send Slack private channel messages for new Zendesk tickets
- Add comments to Zendesk tickets from new Slack reactions
- Send insights for new Zendesk users in Slack
- Send Slack direct messages for new Zendesk tickets
- Create Zendesk tickets from new Slack private channel messages
- Update Zendesk users when new messages are pushed in Slack
- Create new Slack statuses for Zendesk organizations
- Set statuses in Slack for new Zendesk users
- Organize new Zendesk tickets by setting statuses in Slack
- Send direct messages in Slack for new Zendesk users
- Create Slack channel messages for new Zendesk organizations
- Create private Slack messages for new Zendesk organizations
- Add new Zendesk users as Maximizer leads and send Slack notifications
- Monitor new Zendesk tickets and send private Slack channel messages
- Create a product description (features and benefits) based on new Zendesk tickets
- Create tickets in Zendesk from new messages posted to private channels in Slack
- Create Zendesk tickets from new Slack mentions
- Create new Zendesk tickets from new Slack pushed messages
- Send channel messages in Slack for recent tickets in Zendesk
- Send Slack channel messages for new Zendesk tickets classified by Nyckel
- Send channel messages in Slack for new tickets in view in Zendesk
- Send channel messages in Slack for new tickets in Zendesk
- Send Slack private channel messages for new tickets in Zendesk view
- Generate AI summaries of new customer support tickets in Zendesk
- Create tickets in Zendesk from new Slack channel messages
- Send direct messages in Slack for new tickets in Zendesk view
- Create new Zendesk tickets from newly added Slack reactions
- Create Zendesk tickets from new Slack pushed messages
- Send Slack messages for new Zendesk users
- Send direct messages in Slack for new tickets in Zendesk
- Send Slack messages when new tags are added to users in Zendesk
- Send private Slack messages for new Zendesk tickets
Related Zap Templates
- Send Slack notifications for new Zendesk tickets
- Create new Zendesk tickets when reactions are added on Slack
- Add comments to Zendesk tickets from new Slack reactions
- Create Zendesk tickets from new Slack private channel messages
- Set statuses in Slack for new Zendesk users
- Create Slack channel messages for new Zendesk organizations
- Monitor new Zendesk tickets and send private Slack channel messages
- Create Zendesk tickets from new Slack mentions
- Send Slack channel messages for new Zendesk tickets classified by Nyckel
- Send Slack private channel messages for new tickets in Zendesk view
- Send direct messages in Slack for new tickets in Zendesk view
- Send Slack messages for new Zendesk users
- Send private Slack messages for new Zendesk tickets
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- Post new Zendesk tickets to Slack messages
- Send channel messages in Slack for updated tickets in Zendesk
- Send insights for new Zendesk users in Slack
- Update Zendesk users when new messages are pushed in Slack
- Organize new Zendesk tickets by setting statuses in Slack
- Create private Slack messages for new Zendesk organizations
- Create a product description (features and benefits) based on new Zendesk tickets
- Create new Zendesk tickets from new Slack pushed messages
- Send channel messages in Slack for new tickets in view in Zendesk
- Generate AI summaries of new customer support tickets in Zendesk
- Create new Zendesk tickets from newly added Slack reactions
- Send direct messages in Slack for new tickets in Zendesk
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- Create Zendesk tickets from new Slack channel messages
- Send Slack private channel messages for new Zendesk tickets
- Send Slack direct messages for new Zendesk tickets
- Create new Slack statuses for Zendesk organizations
- Send direct messages in Slack for new Zendesk users
- Add new Zendesk users as Maximizer leads and send Slack notifications
- Create tickets in Zendesk from new messages posted to private channels in Slack
- Send channel messages in Slack for recent tickets in Zendesk
- Send channel messages in Slack for new tickets in Zendesk
- Create tickets in Zendesk from new Slack channel messages
- Create Zendesk tickets from new Slack pushed messages
- Send Slack messages when new tags are added to users in Zendesk